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Crystal Knotek was named senior vice president - customer service and ground operations in April 2006 where she is responsible for customer service and ground operations at Northwest.
Prior to holding this position Knotek served as vice president - reservations and customer care for Northwest Airlines where she was responsible for the management of the airline's five domestic call centers and leading Northwest's customer care organization that works with the airline's customers to understand their needs address any of their concerns and manage passenger refunds.
Knotek joined Northwest in 1985 as a reservations sales agent. She also has held various other key management positions within the airline's reservations and human resources departments. Prior to being named vice president - reservations and customer care in 2005 she served as vice president of reservations sales and service and managing director of reservations sales and service.
Knotek holds a Bachelor of Science degree from Concordia College in Moorhead Minn. She received a master's degree in marketing education from the University of Minnesota. Knotek has served on the board of directors of Ezekiel Lutheran Church the Kniest Syndrome Foundation and the Make-A-Wish Foundation and is currently serving on the boards of the Wishes and More Foundation.Knotek is married and resides in River Falls Wis. She has four children. | 