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Colleen O'Keefe serves as Novell's Senior Vice President of Services, overseeing Novell's global training and technical support. Novell's technical support provides both onsite and telephone support services, as well as outsourced IT management services to customers. With over 28 years in operations and services positions in the telecommunication and technology sector, O'Keefe brings deep expertise that will help ensure Novell customers receive world-class services to optimize the value of their Novell investments.
Prior to joining Novell, O'Keefe served as Vice President and General Manager, Payment Solutions Division at NCR Corporation, following her distinguished service as vice president of Global Managed Services for NCR's Worldwide Customer Services division, where she was responsible for the development, marketing and sale of NCR's portfolio of IT service capabilities. Prior to NCR, she served as senior vice president, Customer Services, at Global Crossing, and senior vice president, Telecom Operations, at e.Spire Communications. Earlier in her career, she served as Local Operations Vice President at AT&T, and spent 18 years at Southern New England Telecommunications in a variety of business and management roles.
O'Keefe has a Masters in Business Administration from the University of Hartford, and a Bachelor's degree in economics from the College of the Holy Cross. She is also a graduate of the Stanford University executive education program. | 