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Christoph Goldenstern leads a global team of consultants who serve clients in a range of high tech industries. The focus of the technology practice is grounded in service excellence. In addition to supporting KT ResolveSM, Kepner-Tregoe’s ITIL-recognized approach to troubleshooting that is used in the support organizations of many of the largest tech companies, Christoph’s team provides a full range of consulting services dedicated to helping clients achieve strategic and operational improvements. These may range from projects that support manufacturing excellence in Southeast Asian factories, semi-conductor R&D in Europe, change management and strategic planning in growing tech companies in North America, and much more.
Christoph takes a holistic approach to life. Rather than look at things in isolation, it is important to really understand the different variables in a situation, how they work together, and how they impact each other. With an appropriate strategy in place, a business can achieve significant improvements in customer service, operations, and the bottom line.
Clients such as Nokia and Siemens AG are thankful for Christoph’s holistic perspective and strategy expertise. For Siemens AG, Christoph and his team developed and implemented a strategy that dramatically improved the quality of technical support. By taking into account both process and the people, the team helped raise Siemens’ customer satisfaction rating to an all-time high, reduced the backlog of unresolved cases by nearly 70 percent, and sustained these improvements over the last three years. The Technology Practice has consistently achieved outstanding results in service excellence projects for clients throughout the world.
Prior to joining KT, Christoph provided business and marketing strategy to a host of business-to-business clients. He earned a Diplom-Kaufmann from Hochschule Bremen in Bremen, Germany and was a foreign exchange student at the University of North Carolina in the United States. | 