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Mr. Bradley joined the company in January 2005 as steward of innovation. In April 2006, he was promoted to vice president, strategy and innovation. In January 2008, Mr. Bradley was promoted to senior vice president, multi-channel with responsibility for the company's direct channel, including the Web site and call center operations. Prior to joining the company, Mr. Bradley spent more than two years as director, strategy and implementation at Capital One Financial Corporation, a financial holding company with subsidiaries that offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Previously, he served for more than five years in various roles at McKinsey & Company, a global management consulting firm, with a focus on building and growing multi-channel businesses. He began his career by serving in various operating roles for five years in the personal computer division of IBM, a globally integrated innovation company. | 