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Ariel is responsible for leading Astea's research and development group, further enhancing Astea's offering to continue to deliver the most comprehensive service lifecycle management solution on the market. In this capacity, he executes new product lines and provides second-level support to Astea offices and customers all over the world. He is also chartered with enhancing the company’s technology infrastructure. Ariel has earned a Bachelor of Science degree in Computer Science from Technion, Haifa. He also brings more than a decade of senior software engineering and management experience to Astea. His success creating and leading strategic initiatives at Microsoft's R&D center in Israel dramatically improved execution efficiency and deliverables quality, and his advanced proxy and firewall expertise has earned him four patents. Ariel's extensive experience working with Microsoft will help Astea continue to leverage Microsoft's latest technologies and work practices to maximize development efficiency, system scalability, flexibility and security | 