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Ms. West has served as the organizations Claims Manager from 1989 until her promotion to Senior Claims Manager in 2001. Her vast experience with the insurance product(s) and tenacious approach, in tandem with our state of the art claims processes, ensures prompt, accurate and fair settlements. Her attention is dedicated to our Premier Account Division allowing her to build an excellent knowledge of customer s business purpose, needs and nuances within their industry. Working closely with the insurance carrier she makes certain that the claims process is smooth and continuously strives for end results with the least amount of inconvenience to the customer as is possible. She supports our customers through communication and detailed clarity of facts throughout the claims process, helping them to understand the coverage afforded by their policy and obtaining required information needed to achieve the desired results. Ms. West meets all challenges head-on, focuses on continuing her insurance product education and looks forward to exceeding customer expectations. | 