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Anne Shen Smith is senior vice president of customer services for San Diego Gas & Electric (SDG&E) and Southern California Gas Co. (SoCalGas), Sempra Energy’s California regulated utilities. Sempra Energy is a San Diego-based Fortune 500 energy services holding company whose subsidiaries provide electricity, natural gas and value-added products and services.
SDG&E is a regulated public utility that provides service to 3.3 million consumers through 1.3 million electric meters and more than 800,000 natural gas meters in San Diego and southern Orange counties.
SoCalGas is the nation’s largest natural gas distribution utility serving 19.5 million consumers through 5.5 million gas meters.
Smith oversees all customer-related activities for SDG&E and SoCalGas, including call centers, in-home appliance services, revenue cycle services, energy efficiency and demand-reduction programs and special customer assistance programs. Smith currently leads a team of more than 5,000 employees.
Previously, Smith served as vice president of support services and vice president of environment and safety for SoCalGas. Smith started her career with SoCalGas in 1977 and held management positions in public affairs, strategic planning, demand forecasting and market research.
Smith has served on numerous advisory boards, committees and commissions, including the Public Advisory Committee of the Grand Canyon Visibility Transport Commission and as the vice president of the Los Angeles City Environmental Affairs Commission. Currently, Smith serves on the board of directors for the Coalition for Clean Air and as an executive advisory board member of the Asian Pacific American Legal Center.
Smith is a native of Taiwan and immigrated to the United States in 1964. She received her bachelor’s degree in industrial engineering from the University of Michigan and has a master’s degree in industrial engineering and operations research from the University of California at Berkeley.
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