Schay is an operations management professional with rich experience in business process transformation, Six Sigma analysis and software implementation. Prior to joining Sterling in 2007, Schay held senior and strategic positions at Wolters Kluwer Corporate Legal Services (CLS) for six years. As CLS's National Manager of Representation Services Schay directed a network of over 120 staff, supporting a business that delivered over $190MM in annual revenue. In addition, Schay spent six years as a principal management consultant at PricewaterhouseCoopers (PwC). As practice leader at PwC, Schay led teams in the development of PwC's Customer Relationship Management method and delivered over $9MM in annual revenue through the provision of ERP related content management solutions. At Sterling, Schay is responsible for continuous improvement of world-wide operations processes based on Lean Six Sigma principles, as well as insuring strict adherence to ISO 9001 procedures. Schay also leads all of Sterling's Client Relations functions to guarantee customer satisfaction and to maintain Sterling's 96% client retention rate. Ms. Schay received her bachelor's degree from the College of William and Mary.